Payment

Fees are set out clearly in advance for each walk, either on the web pages or (in the case of private walks) in correspondence with Wales History and Hauntings. It is the responsibility of customers to ensure that payment is made on booking (or in the case of private walks, as agreed with Wales History and Hauntings). 

Customers whose payment has not been received and cleared by the time of the walk will be charged the FULL RATE IN CASH before being admitted to the walk. Any payment by cheque or postal order still in transit will be subsequently returned unchashed.

Weather Conditions
Tours will take place regardless of weather conditions, unless they present a risk to health and safety (eg storm force winds, ice, snow). Bad weather does not constitute a valid reason for your cancelling the tour and should you wish to do so on the day then Wales History and Hauntings regrets that a refund cannot be made.

Cancellation Policy

Should you wish to cancel your tour WHH will refund payment made providing reasonable notice is given. For individuals and small groups (ie 1-4 people) 24 hours notice is required. For groups of 5-10 people 72 hours before the start time of the walk is required to receive a full refund. For cancellations greater than 10 people a minimum of one week is required to secure a full refund. Cancellation after these limits will receive only a partial or zero refund depending on the timing of notice and the size of the group. 

WHH reserves the right to cancel the tour in case of illness of the tour leader or any other circumstances beyond our control.  In the case of a tour being cancelled every effort will be made to contact you in advance and a choice of full refund or rescheduling will be offered. 

NO ALCOHOL TO BE BROUGHT ON A WALK.  In addition WHH will refuse to take anyone on a tour who is, or appears to be, under the influence of alcohol or any other intoxicating substance, or anyone whose behaviour is detrimental to the enjoyment of other tour participants.

Changes to your walk
Sometimes circumstances beyond WHH's control dictate a last minute change to part of the route. Should this occur, an alternative route of equal quality and value will be adopted where possible.

Come prepared
Please ensure you are dressed appropriately.  Keeping warm and dry is essential, and footwear appropriate for walking on paths which may have rough terrain in places, a gentle incline, and steps. 

For the Margam Ghost Walk, if you have a torch, please bring one, if you do not have a torch, please let us know when you book!

Safety
No matter how much you will be looked after on your visit, ultimately you are responsible for your own personal safety at all times. WHH also asks that you remain vigilant at all times and keep your personal possessions safe. WHH can accept no responsibility for any loss of possessions or for any injury caused by your not taking care when crossing roads or not watching out for obstructions.


Accessibility
Every effort is made to ensure the maximum accessibility of routes.  However, obstructions may be unavoidable.  The Margam Ghost Walk involves ascent and descent of a number of steps and stairs and is therefore not accessible to wheelchair users. 

Walks are conducted at a gentle pace, with regular stops.  Every effort is made to ensure there are opportunities to sit, although this may not always be possible.

Please contact WHH should you have any questions about accessibility of routes.

Toilet facilities are available at Margam Castle on the Margam Ghost Walk.  The castle is the venue for the second half of the two hour walk.  However, the toilets are not passed on the route itself so please notify one of the guides if you wish to use the toilet facilities so you can be directed.